OPENTOUR_JSC
Loading, please wait...
   Sign in
 Travel destinations | Vietnam maps | Travel photos | Traveler's tips | FAQs | Link exchange | Sitemap 

 Home | About us | Booking procedure | Terms & Conditions | Payment methods & Security | Testimonials | Contact us 
Search
VIETNAM, LAOS, CAMBODIA
Vietnam general
Vietnam culture
VN useful information
About Laos & Cambodia
VIETNAM STOPOVER TOURS
Vietnam free & easy
North Vietnam tours
South Vietnam tours
Central Vietnam tours
Set departure tours - Seat-in-coach tours
PRIVATE TOUR PACKAGES
Classic tours
Deluxe tours
Best selling tours
Extension tours to Laos & Cambodia
DAILY TOURS- SHORT TRIPS (seat-in-coach & private tours)
Tours departs from Ha Noi
Ha Noi & its vicinity tours
Cruises on Ha Long bay
Ha Long & Cat Ba island
Sapa hill tribes- trekking
Northeast & northwest VN
More daily tours
Tours departs from HCMc
Ho Chi Minh (Sai Gon) city & its vicinity tours
Mekong delta tours
Cruises on Mekong river
More daily tours
Tours departs from cities
Nha Trang, Da Lat
Da Nang, Hue, Hoi An
BEACH RELAX TOURS in
Nha Trang, Mui Ne
Phu Quoc, Con Dao
Da Nang, Hue, Hoi An
More beach relax tours
MORE TOURS in VIETNAM
Adventure tours
War veteran tours
Vietnam golf tours
More specialty tours
INDOCHINA PACKAGES
Laos tour packages
Cambodia tour packages
Multi-country tours
TRAVEL SERVICES
Visa services
Car & bus services
Flight ticket booking
Train ticket booking
More travel services
We are a member of
Booking guide - Booking procedure :: Other menu
   
04:26' PM - Thursday, 20/09/2007

BOOKING PROCEDURE

The booking procedure set out below is a general guideline for the way bookings are normally done for tailor-made (custom made) itineraries and packages. It should give some clarity as to the steps involved in the process

1. Make a reservation - Request Form

If you wish to request a custom quotation and itinerary from us, Please complete the booking form and then send it to our Sales Team by clicking the "Contact us" button located on the right of top banner. Please provide as much detail as possible.

2. Reply to your request: Itinerary and Price

Within 24 hrs of receiving a request from you, our sales team will return a detailed itinerary and quoted price. Should the proposal not be exactly what you had in mind, please let us know what you would like changed and we will gladly send you a few more proposals until you are satisfied that the tour meets with your specific requirements

Some additional information that may be of assistance:


• We do not require any credit card details when you complete the booking form

• We understand and respect the importance of your privacy and security. For more details refer to our privacy policy

3. Booking of tour by client

If the quoted itinerary and price meets with your approval, you can send us a mail stating that you are interested in booking tour

4. Reservation confirmation and Payment for your booking

Opentour JSC will then make all of the necessary accommodation, flight and activity reservations. Once we have received confirmation of all we will forward a reservation confirmation to you. The reservation confirmation serves as written proof of the services you have purchased from our company.

Along with the reservation confirmation we will forward a credit card authorization form to you for the 20% deposit required (If this amount is less than US$ 100, a US$ 100 per person deposit will apply). The credit card authorization form can be faxed to our office at (844) 37171525 or (844) 37172225. We do not exchange any credit card information over the internet

Other payments can be made by using our payment methods

We accept payment by Visa, Master card, Amex or JCB credit cards

The remaining balance of the tour cost (80%) is due upon arrival in Vietnam, payable at one of our three offices in Vietnam (Ha Noi office; Hue office; Ho Chi Minh office). Cash is preferred to reduce any processing fees that may affect your cost

• We aim to keep cancellation charges as low as possible. For details please refer to our cancellation policy in our Terms & Conditions.