Once you select your hotel on our website please click on 'Book now' button () which will lead you to our hotel booking form.

Step 2: Complete our form

Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another hotel, please complete step 1 and 2 separately.

Step 3: Confirm your hotel

Once sending your booking form to us, you will immediately receive our email with details of your booking.

We will then process to check your chosen hotel's availability and confirm you the hotel's status within 12 hours except on Saturday and Sunday.

• If your chosen hotel is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines.
• If your chosen hotel is NOT available then we will try to suggest an alternative hotel or other solutions for you to consider.

Step 4: Payment

Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.

Payments can be made by using our payment methods

• We are now accept major credit cards online. However, offline option is also available.
• Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

Step 5: Get your service voucher

Once your payment have been authorized by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.

Book your tour

Following the same hotel booking steps of 1 & 2.

Step 3: Confirm your tour

Once sending your booking form to us, you will immediately receive our email with details of your booking.

We will then process to check with all related service's availabilities then confirm your tour booking within 24 hours.

• If all services are available, we will send you an email with detailing of your services such as hotels, airlines, joining instruction, timing, costing, deadline...etc...
• If any service is not available, we will try to suggest other alternative options for you to consider.
• If you choose our customized tour service, we will send our proposal itinerary for your consideration or decision.

Step 4: Payment

Once you have decided to book our tour, we will send you our bank account for wire transfer or secured links for credit card online payment.

Payments can be made by using our payment methods

• If your departure is more than 30 days: deposit 20% of total tour's cost or minimum of 100 USD per person is required.
• If your departure is less than 30 days: full payment is required.

Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

Step 5: Get your service voucher

Once your payment have been authorized by our bank, we will issue our service voucher by email.

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Still have some Questions?

If you have any questions regarding our services or need more information please see our FAQs (Frequently asked questions), contact us by email or telephone (+84.4) 37171818 - (+84.4) 37171444 or hand phone: (+8490) 3222225 (Please note that the "+" sign indicates that you must first dial your country's international-Line Code (USA is 011)

Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you.

Arrival in Vietnam

Upon arrival in Vietnam you will be met at the airport by an Opentour JSC representative holding a sign containing your name. If for any reason you do not immediately see your representative, a cell phone number is provided on the reservation confirmation which can be used to contact them (This rarely happens, but sometimes the airport is exceptionally busy and the two parties do not see each other immediately). From here you are in the care of an experienced our tour guide (if you have booked a package tour)

Have a good trip in Vietnam